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Review Highlights
“Elite provided great customer service beginning with Hailey (office) and ending with Johnny (owner).” in 43 reviews
“When Jeremy from Elite arrived, he quickly confirmed that indeed the model door is no longer being made.” in 12 reviews
“Turns out they made an appointment to fix it on a Sunday morning, the only time the tenant was available!!” in 11 reviews
About the Business
Business owner information
Johnny L.
Elite Garage Door Service is a Reno, Nevada based garage door installation and repair service company. Elite Garage Door service provides expert garage door service and products. We are a Reno locally owned and operated family business. Our team includes highly skilled service technicians with over 26 years experience in Northern Nevada, including Reno, Sparks, Fallon, Fernley, Carson City, Gardnerville, and Minden. We service all brands of garage doors along with carrying all name brands. Elite Garage Door Service uses the highest quality parts. We have a 10-year warranty on all parts and lifetime warranty on rollers.
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Ask the Community
Q:
Can you send me a contact email address? I'd like to get a quote for replacing two 9' wide and 82" high garage doors. I have a wood door spec that I'd like to have you price out. You have a picture on your site that looks similar. Thanks.
A:
Johnnylewis@elitegaragedoorsreno.co 775-323-3667
Johnny L., Business Owner3 years agoQ:
Do you do work in Truckee, or only in NV? Thanks!
A:
Yes we do go out to Truckee. There is a $79.00 trip charge. Please give us a call if you have any other questions. (775) 323-3667. Thank you!
Johnny L., Business Owner3 years ago
Recommended Reviews
Overall rating
140 reviews
5 stars
4 stars
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1 star
- J. Stewart W.Reno, NV02Oct 27, 2023
I've had numerous residential rental homes in Reno for many years, and Elite is my go to service provider for the several homes that have garage doors. Several months ago I had a broken old wooden door at a rental that needed, finally, replaced. I called Elite and they came out the next day (!!) and replaced it, cleanly and quickly at a good price. Amazing-- such good service.
Then, just a few days ago a tenant called and said their relatively new metal garage door was acting up, not opening from the outside, etc. I told the tenant Elite would call them and they could make an appointment with Elite at a convenient time. Turns out they made an appointment to fix it on a Sunday morning, the only time the tenant was available!! I couldn't be there at all due to a recent surgery. Sunday??? Amazing!! Anyway, Elite DID go there last Sunday, fixed, adjusted, etc., and the tenant called me telling me it works now like new again. AND the charge was only $72.40!
The key thing here is that Elite gets it done quickly and reasonably. With all my rentals, it's great that the problem gets solved quickly and with minimum fuss, not hanging over my head as another "problem" to solve for weeks and weeks. So, use Johnny and his team whenever you have a garage door problem. Thanks, Stewart WhiteHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Johnny L.
Oct 27, 2023
Elite would like to thank you for being a dedicated customer and for recommending us to your friends and family. Hope you have a great weekend.
- Kelli T.NV, NV043Apr 20, 2024
Easy to get an appointment. Service guy arrived on time and fixed up our door quickly. The fix was easier than we thought so we were only charged for a tune up. He lubricated all the parts and it runs better than it ever did. Would recommend!
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Johnny L.
Apr 20, 2024
Elite would like to thank you for taking the time out and leaving us a five star review and for the kind words you had to say about our service tech. Hope that you have a great rest of your weekend.
- Oct 24, 2022
Bing, bang, boom... How easy was that? Yesterday my garage door circuit board took it's last breath so I looked up garage door services and sent out a message for a quote. Received 3 replies and since I had use Elite's services on one of my Fallon homes, and since they were the least expensive quote, I gave them a ring. I was scheduled for next day services and the next day at the scheduled time within an hour, I had a new garage door opener with a remote and a cell phone remote as well.
Great customer service. If I would have bought through the Yelp app, it would have saved me a ton of money so read the fine print carefully. Otherwise I was very happy with the service and life goes on uninterrupted...Helpful 3Thanks 0Love this 3Oh no 0Business owner information
Johnny L.
Oct 24, 2022
Linda we can not thank you enough for taking the time to leave such an amazing review of our company! We are so happy to hear this was your experience with us, as we strive to provide the best garage door service in the area! We are so grateful for your business and please don't hesitate to let us know if there's anything you need in the future!
- John P.Sparks, NV711Sep 7, 2023
From the first call to the installation and product everything was great. The price quoted was very reasonable and when all was done we even got a senior discount.
The owner was our installer and did an excellent job. Arrived on time and excellent communication.
I would definitely recommend them to anyone out there who needs anything done with a garage door.
Thank you so much Elite Garage Door for a pleasant experience!Helpful 0Thanks 0Love this 1Oh no 1Business owner information
Johnny L.
Sep 7, 2023
Hi John, we at Elite garage door’s would like to thank you for taking the time out and leaving us a five star review and for all the kind words you have to say about our we hope that you have a great week
- Apr 29, 2023
Saved my weekend with their quick response time and service! A spring broke on my garage door on an Saturday and I literally couldn't get my car out. I thought I was going to be trapped in my house all weekend but within an hour of calling them Elite Garage Door had a technician out and the door was fixed! Lee was friendly, professional and efficient. To replace two springs it cost $450 which was well worth it for the quick service. Couldn't be happier with my experience!
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Johnny L.
May 1, 2023
Thank you Liz for taking the time out and leaving us a five star review. Hope that you have a great week.
- May 25, 2022
Our garage door roller had cracked, and within an initial call to Elite they were set to come out the following morning. Knowing how heavily we rely on the garage getting in and out of the house multiple times of the day it was truly appreciated.
I received a call that stated within 20 minutes the technician would be on his way.
After evaluating the roller, I received an estimate for approval. The work was completed all together within 30-45 minutes. I thanked the tech for his rapid response to get this fixed. Now our garage rolls more smoother and also more quiet.Helpful 3Thanks 0Love this 3Oh no 0Business owner information
Johnny L.
Jun 12, 2022
We are Elite garage door would like to thank you for taking the time out and leave us a review hope that you have a great week
- Oct 19, 2022Updated review
Dennis arrived promptly in my appointment window and had me fixed in less than 5 minutes. There was $0 charge today and he was pleasant, courteous and very helpful. I highly recommend this business for your garage door needs.
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Johnny L.
Feb 18, 2021
I am so happy you are pleased with our service. Let us know if you need anything else.
Feb 16, 2021Previous reviewI loved Brad's professionalism and personality. He was very good at keeping me informed before, during and after the job. I am a retired senior on a limited income and I'm happy my solution was not an exorbitant cost. I needed parts to be ordered but they were able to give me a temporary solution the day he arrived and finished the job just a few days later. They charge a $25 estimate fee which is rolled into your job if you decide to do business with them. I am extremely happy with the solution to fix my garage door opener and get me back to putting my car in the garage. I highly recommend this company, they are prompt and efficient in their field.
- Mary G.Sun City, CA1314Mar 29, 2023
We were able to buy a custom length garage door spring produced within an hour. They were very easy to work with and have an excellent product.
Also, they had some really nice door displays and brochures. I may be back soon.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Johnny L.
Mar 31, 2023
Mary, thank you for taking the time out and leave us a five star review on for the kind words you have to say about our company. Hope that you have a great weekend.
- Mike F.Naples, Long Beach, CA04Sep 3, 2022
We had a new garage door installed. Tech showed up on time, very polite, did his job, cleaned up. Walked us through operation. Very good experience
A few months later had a small problem, again they were quick and responsive. Easy to talk to on the phone.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Johnny L.
Sep 3, 2022
We at Elite would like to thank you for taking the time out and leave it as a five star review and for all the comments you had to say about our company hope that you have a great weekend
- Michael R.NV, NV03Oct 3, 2023
Overpriced but on time and did fix the problem but $500 for 25 minutes of service seemed a bit much for replacing a broken spring. Would not recommended this company. Nice guy but very pricey
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