Priority Appliances

My oven went out on Thursday!! Because I am a renter I had to go through my landlord to have it repaired. So I knew going in, that it might take a couple days. I received communication from Priority first thing Friday morning that they had a tech available on Monday and would text me reminders and a timeline. The tech messaged me early Monday with a 45 minute warning and another with a 15 minute warning. Lui and his Son (I didn't catch his name) showed up on time, wearing masks and booties. They were very friendly and respectful. They worked very efficiently together and were fully prepared for the job. They were done in about 15 minutes.

I hope when I have future repairs that this same team shows up. Flawless communication and transparency. Very respectful of my family and the property. Friendliness was a nice perk too!

Thank you Lui + Son & Priority!

I am incredibly thankful for this company! It is so relieving to find a company that is so efficient. I noticed my refrigerator had a leak and almost panicked thinking I might need a new fridge. I contacted Priority Appliances and was able to schedule an appointment for the following day. We also communicated via text which I appreciated because I work during the day. They made it so easy to confirm the appointment. They also provided an arrival window and advised the technician would contact us 30 minutes before they arrived. The technician, Jerry, did exactly that! He reached out when he was 30 minutes out, arrived within the timeframe provided, and finished fixing the leak in a short timeframe. Even better, he was polite, super nice, and left no mess whatsoever! Thank you Priority Appliances! You made this stressful situation so easy to deal with. It was incredibly smooth and didn't sacrifice great service.

Great people to work with! Been using them for years and they are consistently awesome! Use them for rental properties and also at my personal home.

Great place for buying new appliances. Just had my New Speed Queens delivered. From start to finish this was a great transaction. Thank you Jeff, Jeremy and Marco for taking care of me.

I will never, ever, EVER go back to a big box store again to buy a washer/dryer. I will only go to Priority Appliances from now on! I looked into getting a washer/dryer a few months ago to give me some padding on time for a new home I am moving into. I know that the supply chain is less than ideal and was hoping to get a jump on ordering. I cannot say enough nice things about Jeremy. He has kept me up to date on supply levels and even helped me when my first choice seemed not to be a viable option. In a town where customer service is lacking, Jeremy has made me (almost) forget all my bad experiences. Thank you so very much for your help in my purchase during this crazy time!

Kind, knowledgable, considerate, and happy. I dont have enough adjectives to describe the technician, James, that responded to my call... From the first moment the CSR picked up the phone, to the follow up call I got the next day to make sure everything was still good, my experience has been amazing!
James was so sweet. It was a small issue for my stove, and he had it fixed in no time! He answered my questions, as well as patiently answered EVERY question my 7 year old could think of!
I dont wish to have more issues, but if I do I am definitely calling Priority Appliance!!

Good luck with your Business With the kind of customer service you provide I'm sure it will fail miserably!
Have a great day!

Used Priority Appliances once again and once again received amazing service and was promptly taken care of. We won't use anyone else for any of our appliance repair!

We found Priority Appliances when we were out shopping for new tile for our home renovation project. We walked in and were immediately greeted and shown a warehouse of GE Appliances. We had our basic questions answered, and were even informed of an upcoming sale that we could potentially take advantage of. We were impressed, and left our number for someone to contact us for future reference.

Because we were at the beginning stages of our kitchen remodel project (and first-time home remodelers), we had been to Home Depot and Lowe's already and had walked through the rows of refrigerators and kitchen appliances. We were simply overwhelmed with the available technology and choices, and no associates approached us or offered to answer any questions. As such, we weren't very enthusiastic about selecting new appliances.

Jeff, the owner of Priority Appliances, called me the very next day to discuss what type of appliances we would need for our project, answered some questions, and referred me to the GE website to review and select potential appliances that we liked. Jeff was very friendly and knowledgeable, and was able to expertly guide us in our selection. He made the shopping of appliances a fun adventure! We were invited back to his warehouse to touch and experience the features of the appliances we selected, as well as discuss and learn from Jeff about the proper care and procedures for the appliances. This level of customer service was a tremendous assurance for us that we had made the right decision. Jeff even made sure that we got to take advantage of the sale, which saved us thousands of dollars.

Jeff went above and beyond in providing assistance to us and our construction team regarding the installation of the appliances. He was present for a walk-through of our kitchen, and a follow-up meeting with the construction crew, to ensure that the installation went smoothly. He made several extra efforts on our behalf free of charge, and we couldn't be more grateful for his generosity of time and expertise that he gave to make sure our finished project was a remarkable success that we can truly be proud of.

We have super-sized the functionality of our kitchen, due in large part to Jeff's expertise. We absolutely love our new appliances, and couldn't be happier!

Dispatcher is Rude and Airhead. Never ever do business with these people. She called me Friday to set up appointment, I varified Monday and told them I was out of town. Then this lady texts me SATURDAY they are on the way....So i replied, uhhhh I told you I was out of town and confirmed Monday, her reply, sorry it's early in the morning and I made a mistake....Sad, But ok, I'll ignore and continue my day...
So now Monday they call me at 8am and say they are 45 mins away, said great I gave driver instructions on how to get into Condo....Hour later Driver texts and varifies address, and OFCOURSE the Dispatcher screwed that up to, Gave guy opposite side of town location. So then she calls me to ask, I tell her no that's incorrect, I said can u ask him how long now, HER REPLY " NO, I am home and can't do that" so you can text or call the driver" WTF.....So as I'm texting the driver, she calls back and said he can come at 5pm ( so only another 7 hours) I said that will not work, she said, " Do you want to confirm 5 or not" I replied I work so no, she said " Thanks and Hung up"....

If you give idiots like this tour business, you should be ashamed of yourself. This town is built on service and customer service and this Company has a Airhead and Rude as all can be working their phones. Now maybe owner is great, and Actual worker is great, but when the person on the phone is Rude, well to me the whole Snake is Posion from the Head Down.