Master Service Plumbing

Master Service Plumbing didn't meet our expectations as they didn't finish contracted work, yet billed for the work. I would not recommend them.

***UPDATED - They have been in contact and have rectified the original bad communication situation, and have explained why what happened, happened

Original Review -
HIDIOUS COMMUNICATION and They STILL Cannot and Won't Answer SIMPLE Questions about our Invoice.

The most ridiculous thing is that we called another plumber to come out to do the same thing we wanted Master Plumbing to look at, they actually called before the service call to let us know they were coming (SUPER IMPORTANT POINT, WE STRESSED MULTIPLE TIMES TO Master Plumbing, and they STRAIGHT UP IGNORED OUR REQUEST - So important when you have a woman that's alone in the house, AS WELL AS needing to actually explain important details of what was going on to the plumber)

Their inability to follow the simplest of instructions has caused numerous issues. For example, they promised to call before arriving at our house, but they never did, nor did they show up to our knowledge. Yet, they still billed us (months later!) Multiple follow-ups - but they NEVER returned an email, just keep sending emails saying they are sending us to collections. UNBELIEVABLY UNPROFESSIONAL

Despite our attempts to contact them through 5 emails and 2 phone calls, they have not responded. Instead, they continue to send threatening emails for collections, even though they have not communicated with us since the initial booking call.

Great family owned business. They came in short notice and fixed the problem other plumbers couldn't. They are pricey, but in my opinion you get what you pay for and they were very upfront about costs. No surprises, great service and would recommend

Wow! Well I will start with the positive, the staff was kind and professional.

Next, the cost was SO EXPENSIVE for a simple fix. A part that would cost approximately $65, they charged me $134. The amount of time spent at my home was about an hour (and that's being generous). Charged me for 3.5 hours of labor for drive time, he didn't have the part in his truck, so I had to pay him also to go pick up the overpriced part. Then the gentleman spent 40 minutes in his truck writing up the invoice because he was having issues with the smart phone he was trying to use. He stated he wishes they had tablets instead of the small phone. I didn't receive an invoice emailed as he indicated I would. So I had to call the office to receive one. When I requested the invoice it was not very detailed on the actual job. The most detail on my invoice was what I called about explaining our issue. So I had to call to get more information of what I was actually charged for.

I was recommended to Master Service because they give military discounts. Not much of a discount when they up-charge everything. Very disappointing.

Nightmare. Rip off. Unprofessional. Rude abusive behavior. Left mess after messing up repair. Had to later hire good plumber to correct their work.

A total rip off and unprofessional, aggressive business. Southwest Gas cut us off because there was a gas leak somewhere in the house line, not related to gas appliances. I made an appointment with this company to find and fix the leak. A few minutes later I cancelled the appointment because our neighbor brought in a local plumber to see if he could help. Nevertheless, a plumber from Master Service Plumbing called me right away, asking to talk to that guy, and pushed him away. He also convinced me that this type of work requires lots of experience and very special equipment. So, he came. He capped off three appliances to check for a gas leak and ran tests after which he confirmed that our house line has a leak. Really?! Wasn't that why I contacted you guys in the first place? He suggested to re-pipe the entire house instead of searching for the leak site in the walls because it might be "very difficult and the house may end up looking like Swiss cheese". Such a poor outcome from his visit was frustrating, but this was not the end of our extremely disappointing experience. He charged me $605. The charge seemed outrageous, but I paid. When the plumber left, I called their office to figure out how the 1.5 hours of fruitless work turned into such a ridiculously high invoice? The charge included 2 hours of "travel time" TO our house and BACK at their regular labor rate of $110/hr (the office is only 45 minutes away) PLUS their "out-of-town fee" ($75) PLUS two hours of labor (the guy was on site 1.5 hrs), and the materials $80+. The plumber called me after the office told him that I'm not happy with their "service". He let me know that Marc, the owner, agreed to do a free estimate, as a courtesy, for re-piping the whole house. Pathetic.
Another company from Reno was able to locate the gas leak, fixed it, got all the permits, and took care of the inspection-all for $1K. What a difference!

A Warning Re: Master Service Plumbing: One star, only because I can't give zero stars. All of my house drains were backing up. Master Service Plumbing sent a plumber who was unable to snake my line as his machine would not turn on and was not adequate for my average length lateral sewer line. 1st plumber called a 2nd plumber to bring another machine. Then 1st plumber spent 30 min snaking the line, while 2nd plumber just stood there. No obstructions were found in my lateral sewer line, and the drain issue was not resolved. Plumber said he could do nothing more and that my house pipes need hydrojetting, which they do not do. So they are not "full service," as advertised. They sent me a bill for $517.00 for ALL of the hours for BOTH plumbers, even though most of that time, plus the presence of the 2nd plumber, were the direct result of the 1st plumber arriving with faulty and inadequate equipment to do the job. I sent emails and a letter disputing the bill, and a check for the work actually done, which was their trip fee of $50.00 + 1 plumber x 30 min = $105.00. My letter and check were documented by USPS tracking to have been delivered to them. Several weeks have passed and I have received no response to my letter, and they have not applied my payment to my account, even though the law requires payments be posted on the date received. They have continued to send me invoices that do not reflect my payment, even after I followed the Consumer Credit representative's advice and have requested they cease and desist all collections activity for a debt in dispute. They are assessing 12% interest (which is excessive) and threatened to send me to collections. Do not use this company.

Master service is the best, I have used them for commercial and residential projects. They show up on time, always greet me with a smile, techs are very knowledgeable and price is very fair. They have installed tankless water heaters, roof drains, appliances and water softeners for me. They are my go to for all installs and their 24/7 emergency service is a bonus. I refer this family owned business as often as I can. Thanks for always showing up Master service

Master Service Plumbing installed my gas line for my new generator.
They were very professional, and I was grateful they did not 'pulverize' my pavers, but, instead, carefully removed them and stacked them neatly so we could replace them without calling a paving company with a large added expense.
They were very quiet, hand shoveled the dirt. Very neat.
I am very satisfied with them, and I would definitely use them again.

I was referred to Marc's company from another local plumber that said the location of the hose bib that needed repairing was in an awkward position. I called Marc and he sent over Armando to get a quote. I wasn't expecting anything to be completed for at least a week or so. Armando showed up within the hour and finished the job the same day. I was super surprise at how quick and efficient he was to complete the repair. The lady at the main office called me to notify of the completion of the repair and the overall cost was $400 less than my initial quote for the former plumber. I am referring Master service plumbing to my inner circle of associates that may need repair work done in the near future. Thank you so much for fixing this problem.