Bradley Electrical Plumbing Heating

I have lived in Douglas County for 30+ years and hired many electrical and plumbing companies over the years. I have never been so appreciative and happy with the service I received from Bradley Electrical Plumbing and Heating. First and foremost, my call was answered, by a person, on the first call. I did not have to wait for an appointment, and they worked around my schedule. They had me send photos and they responded to my texts immediately. They continued contact, even calling me when they were on the way. Tim was so kind, very professional, extremely considerate and talked with me through every detail. He needed a part, so he called the owner, Dave Bradley, who within 15 minutes, delivered the part in person and stayed to make sure I was satisfied with the service. It turns out that I have to replace a microwave oven, so they are coming back to install it for me, and assisted me with dimensions and specs for safety and code compliance, so I don't purchase the wrong microwave. Mr. Bradley says "I am building relationships, not customers", and I for one, value the relationship created today with this company. You should consider doing the same.

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Took plumbing items that did not belong to provider. Installed an owner's part without permission or discussion and charged for it! Had to pay for two service calls ($139 each) in order to get a very high "estimate" which was the minimum cost. Was able to save $100 through discussion (productive and professional) about misunderstanding first verbal estimate. Second verbal estimate was $50 less than second written estimate. Final price was in a prompt invoice, rather than discussion upon completion of job. Final invoice contains a disclaimer about the work. "Estimate" and invoice do not reflect time and materials. It is a lump sum! Very expensive!

David's Office answered my call and scheduled me into their busy day as I my Furnace was not working here during the middle of winter and I was very cold. David Bradley came within the window Ashley said he would. He showed me what he was doing and how to relight the pilot. Why it wouldn't stay lit, and then replaced the inexpensive part. Phew. That' is a relief to have the heat back on in such a timely and reasonably priced manner. He also gave me some DIY ideas to increase the efficiency of the 1960's era furnace.

I was charged $130 for an estimate and that I don't use their service anymore because I don't believe in paying for estimates. He fixed the valve and did a good job. I used his service a couple of times but will most likely not use them again if they would charge the $130 for an estimate.

See above.